Refund policy

Thank you for choosing CLOCKWISE for your fashion needs. Our commitment is to ensure your shopping experience with us is as satisfying and enjoyable as possible. We understand that there may be instances when a return is necessary, and we aim to facilitate a smooth and straightforward process for these situations. Please review our refund policy below:

Return Eligibility:

We provide a return period of 7 days from the receipt date for eligible items. Items must be in their original, unused condition to qualify for a return. We reserve the right to decline returns if the merchandise does not meet our quality standards.

Return Process:

To initiate a return, you may either send the item back to us by mail or return it in person at our store. Upon approval of your return request, we will issue a store credit via an electronic gift card. Please note, the cost of return shipping is the responsibility of the customer.

Return Requirements:

For a return to be accepted, the item must be in unworn, unwashed, and unaltered condition, with all original tags attached. Please be aware that accessories, jewelry & purses are not eligible for return or exchange.

Final Sale Items:

Items marked as "FINAL SALE" are not eligible for return or exchange. We encourage you to review your choices carefully before completing your purchase.

Questions and Contact Information:

Should you have any questions or need assistance with our products, please don't hesitate to contact us at clockwisepr@gmail.com. Our dedicated team is here to offer support and provide the information you need to ensure a satisfying shopping experience.

Damaged or Defective Items:

If you receive an item that you believe is damaged or defective, please contact us within 48 hours of receipt at clockwisepr@gmail.com. Include your name, proof of purchase, a detailed description of the issue, and photos of the item in your communication. We will review your claim and, while we reserve the right to deny returns that do not meet our policy, we are committed to ensuring your satisfaction.

We appreciate your cooperation and understanding regarding our refund policy. At CLOCKWISE, our goal is to make every aspect of your shopping experience positive. For any further questions or concerns, please reach out to us. We're here to help and ensure that your experience with CLOCKWISE is exceptional.